You may check your order status online by entering in your email address and billing zip code in the spaces below. (Please note: You must use the billing or sold-to email address you provided when placing your order)
You may also use live chat to speak with a customer service representative.
- An order which states “in-process” is preparing to ship, if you see this status for more than 5 business days please send us an email.
- Custom made items may have an “in-process” status for up 6 weeks as some collections are made to order. Collections with this time frame are noted under the collection image as custom made.
- Your account says “reorder” for easier ordering access if you wish to purchase the item again. So don’t worry your order is still going to ship.
Mistakes Happen, we know!
- To request a change in shipping address, please send us an email with the updated shipping address or use the Live Chat to speak with a Customer Service Representative.
- Please note: Should you need to make an address correction, please contact Customer Service via Live Chat prior to shipping. If the order has been shipped, a $15 surcharge per package will be assessed.
- If you wish to make changes to an existing order, please email email@example.com or use the Live Chat. If the order is in the process of being shipped, we cannot guarantee an addition. In the event that we cannot add to an order, the items will ship out separately. Additional shipping charges may apply depending on the new order total.
- Manufacturer backorder dates are noted on the website if the item is out of stock for more than 30 days. To inquire about stock levels, please use the Live Chat to speak with a Sales Representative.
- We do our best to keep the website update to date with backorder information, but occasionally there are backorder dates that are not noted. Please reach out to sales with any questions.
- Please Note: We continually seek updates on backordered items and update your order status until the backorder is filled.
Phone number - 860-642-7790 ext.1 for sales
We can take care of this for you!
- If an item is missing, please reach out to our Customer Service Department within 5 days of delivery. Our Customer Service Department can be reached via Live Chat or by email. firstname.lastname@example.org
- Please note: Orders are partially shipped from different warehouses which results in some items arriving sooner than other items within your order.
You can take a deep breath we will handle this for you quickly
- If an incorrect item is received, please email a digital image of the item to email@example.com Customer service will confirm via email that the images have been received.
- Once an image is received, the image is forwarded to the manufacturing warehouse with the request for a replacement or return. The image is forwarded to the manufacturing warehouse as the orders are shipped directly from the manufacturer.
Phone number - 860-642-7790 ext.3 for customer service
Don’t worry we’ve got you covered!
- Damaged and defective items must be reported within 5 days of delivery.
- Please email firstname.lastname@example.org with a digital image of the damaged item. Within the email please advise if you are requesting a replacement or return of the item.
Phone number - 860-642-7790 ext.3 for customer service
- Please email email@example.com with a return request.
- If the order is eligible to be returned, an RMA (Return Merchandise Authorization) number and return form will be provided. Please reference our return policy for eligibility.
- If an order is refused or shipped back to a location other than the Yankee Retail Company (841 Route 32 Unit 12 North Franklin, CT 06254) a restocking fee of 20% will be applied to the order.
- The HomeDecoratingCompany.com does not provide prepaid return labels, unless the bedding is damaged or defective.
- The customer is responsible for the return shipping of an order. All returns must be sent to our Connecticut return center. The return shipping fees are different for each individual shipping carrier. The price is dependent on the weight, dimensions, and the shipping distance of the return.
- An order will only be charged a restocking fee if it is shipped back to the incorrect location or the goods inside need to be repackaged in any way. You will be notified if any return fees are added to your order.
Changed your Mind?
- Once your order has been placed, cancellations can only be made by contacting the Customer Service Department.
- Please email firstname.lastname@example.org or speak to a customer service representative via live chat with your cancellation request.
- Orders cannot be canceled via voicemail.
- Custom and special orders cannot be cancelled.
- Please note: We will make every effort to cancel or change your order; however, we cannot guarantee a cancellation regardless of date of request. If your order or part of your order has already been approved or is being processed for shipping, then your order cannot be cancelled.
- If we are unable to cancel your order and you still wish to make a return, the Standard Return Policies will apply.
- If at any time your order total drop below the value requirements for a coupon or free shipping; the coupon will be reversed and a shipping charge will be applied to your order.
- Grandfather Clocks have a tighter cancellation deadline than other products.
- Hermle Clocks - CANNOT be cancelled after an order has been placed
- Howard Miller Clocks - must be cancelled within 24 hours after placing an order
- Kieninger Clocks - must be cancelled within 24 hours after placing an order
- Ridgeway Clocks - must be cancelled within 24 hours after placing an order